French-English Speaking Customer Care Specialist

Customer Support and Sales · Yerevan, Yerevan
Department Customer Support and Sales
Employment Type Full-Time
Minimum Experience Mid-level

We welcome people who are innovative and strive to learn new things as well as to share their knowledge with us. If you embrace creativity, innovation and have a collaborative spirit, work with us and let’s bring the eCommerce to the highest level together.


About The Role 


eworld is looking for a qualified Customer Support and Sales Specialist to join its team. You will provide support to our customers and prospect's queries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. We expect you to perform well in a team environment and have exceptional communication skills.



What You'll Do


  • Strive to meet the highest level of customer satisfaction by resolving customer issues in a professional and timely manner by telephone, email, and webchat; respond promptly to their queries ensuring customers' expectations are always met (support and sales) 
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
  • Review pending orders and specific customer requests to ensure excellent customer service and customer experience
  • Attract potential customers by answering product and service-related questions
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.


What You'll Need


  • Excellent knowledge of English and French 
  • University degree in Linguistics, Communications, or a relevant field.
  • Proven experience in sales, customer support, call centers, and help desks
  • Proficiency with MS Office Suite, particularly MS Excel
  • In-depth understanding of sales principles and customer service practices
  • Strong negotiation and problem-solving skills
  • Ability to analyze information and come up with solutions
  • Positive, pragmatic, and professional attitude with good interpersonal skills
  • Attention to details



Benefits


  • Health Insurance 
  • Gym package
  • Massage Sessions
  • Monthly Activities (parties, quests etc)
  • Professional Training Courses  
  • Day Off Opportunities  
  • Young and Enthusiastic Team
  • A Family-First Workplace

Thank You

Your application was submitted successfully.

  • Location
    Yerevan, Yerevan
  • Department
    Customer Support and Sales
  • Employment Type
    Full-Time
  • Minimum Experience
    Mid-level